Service-now Users and Screen

• Users are categorized by role in service now.
  •  End User: Who don’t have any role
    • Who can generally access the “Self Service application Menu”.
    • Who can raise an incident and change by using catalog item’s, which  are in Service Catalog
  • Admin User:Who has admin role
    • Who is responsible for development
  • ITIL User (Limited access User): Who has ITIL role or the limited role which are not responsible for Development.
    • Who is having limited access except the development part.
    • Who is not responsible for Development
    • Who is working on the modules which are developed by Admin
  • Maint User:Who had Maint role.
    • Who acts as a Super Admin

Service – now Screen

• Banner frame: runs across the top of every page and contains a logo, global navigation controls, and tools.
• Application navigator or left-navigation bar: provides links to all applications and modules.
• Content frame:displays information such as lists, forms, homepages, and wizards.