Service now Introduction
  1. Ticketing Tool
  2. ITSM Tool
  3. SAAS(Software As A Service)
  4. Cloud Based Service
  5. Used in Service Desk
  6. Based on ITIL v3 Design Document(Incident,Problem and Change)
  7. Demo Environment For Practice
  8. Technology(Java,Javascript and Mysql)
  9. Customization is in Javascript
  10. Service now Release
Service now Features
  1. All is in Table format
  2. Different type of Modules
  3. Different Types of Users
  4. Update set
  5. Functionality in Service now
  6. Manage the Data(group ,users)
  7. Load the Data
  8. Import the data
  9. Export the Data
  10. Connection with Database servers
  11. Mid server
  12. Ldap configuration
  13. Creating web services
  14. SSO
  15. Creating sites
  16. CMDB
  17. SLA
  18. Schedule Jobs
  19. Discovery
  20. Email Notification and SMS
  21. Workflow
  22. Reporting
  23. Security
  24. Mobile,Desktop,Tablet View
  25. Live feed(Chat portal)
  26. Catalog
  27. Knowledge Module
Service now Releases
  1. Aspen
  2. Berlin
  3. Calgary
  4. Dublin
  5. Eureka
  6. Fuji
  7. Geneva
  8. Helsinki
  9. Istanbul
  10. Jakarta
  11. Kingston
  12. London
  13. Madrid
IT Services
  1. Incident Management
  2. Change Management
  3. Problem Management
  4. Knowledge Management
  5. Service Catalog Management